Good Things Festival & Oztix issue statement re: Ticket Purchasing Issues

The statement is as follows and can also be seen on Good Things Festival's Facebook:

"Good Things Festival would like to acknowledge the issues surrounding our Presale this morning. Oztix our ticketing partner apologise unreservedly to all fans affected.

We are absolutely blown away by the demand for our festival and can’t wait to see you all in the pit in December.

𝐒𝐓𝐀𝐓𝐄𝐌𝐄𝐍𝐓 𝐅𝐑𝐎𝐌 𝐎𝐙𝐓𝐈𝐗:

There was unprecedented demand for tickets this morning for Good Things Festival 2022. Whilst this is exciting in many ways, there were some technical difficulties. The ticketing system functioned as expected, however the processing of payments saw major delays in response time between the system, payment gateway, banks and back again. This delay in receiving a confirmation from the bank meant that some customers had multiple attempts at buying tickets and were charged multiple times. All of the order receipts are currently being sent to customers and any customer who has multiple orders will be refunded this afternoon and receive an refund receipt.

𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐓𝐎 𝐍𝐎𝐓𝐄:

If you have been charged you have tickets
If you have been charged more than once, you will be refunded.
We will advice once this process is complete and if you have any further queries at that time, then please contact us and we will assist you."