Advertising


Home Forums Advertising what is help desk?

This topic contains 0 replies, has 1 voice, and was last updated by  saikumar 2 months, 2 weeks ago.

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #1107681
    saikumar
    Join Date: Jul 2019
    Posts: 0

    The broader understanding of a help desk is that it is a one-stop solution for all user issues. Users can get any kind of customer support and assistance as per company norms. But, in the IT sector, the role it plays varies. In many companies IT help desk is an in-built service desk that caters to the technical needs of its users. The main purpose of setting up a help desk is to respond to the employee’s hardware issues. Usually, help desks work at different levels. The first-level is usually setup to answer questions that are part of knowledge base or FAQ. The second level has trained staff to provide a single solution for their complex queries. The third level deals with specific software requirements such as bug fixes and other updates that impact companies.

    To Know More Visit Site – what is help desk

Viewing 1 post (of 1 total)

Home Forums Advertising what is help desk?

You must be logged in to reply to this topic.